Pricing and payment options
Please contact reception if you would like up-to-date details of our consultation fees. If you require an indication of the possible cost implications of your pet’s problem prior to a consultation, your query will usually need to be handled by one of our veterinary surgeons in the department to which you are being referred. As a result, one of our team may need to call you back with the information you require.
At your initial consultation, the vet will give you an estimate of further costs, before you decide whether or not to go ahead with any recommended investigations and/or treatment.
When you register with us you are agreeing to settle your account after the initial consultation or when you are reunited with your companion animal. We are not able to offer treatment until you sign your registration and consent forms. Our receptionists will be happy to assist you if you have a query and you can ask for the current total of your bill at any time. We reserve the right to request part payments during extended stays and may ask for a part payment of the estimated costs on admission.
Cash and major credit/debit cards are accepted.
Please note we do not accept personal cheques, American Express, Solo or Diners cards.
If you have pet insurance, we will help you process your claim. There are hundreds of pet insurance policies available, and all are different. We do not have a contract with your insurance company or the resources to deal with them. They are not obliged to speak to or pay us, only you.
Should you be worried about the cost of referral but have adequate insurance cover, please call and speak to one of our administrative staff about the possibility of doing a direct claim. We will need to pre-authorise treatment so a direct claim authorisation may take several days to confirm. This must be arranged before any treatment goes ahead. Unfortunately, we cannot authorise a direct claim once treatment has commenced.
If we have agreed to do a direct claim, please be aware that you are responsible for any outstanding costs should your insurance company decline payment or make any deductions.
Some insurance companies require pre-authorisation prior to treatment whether you make a direct claim or not. Please make sure to read your policy information fully before coming for an appointment.