Credit Controller
– Part Time


Job Description

Southfields is the new name in referral services. It’s a very exciting time to join a forward-thinking and highly motivated team that has the support of the Linnaeus Group, providing significant investment in providing new innovative services, a contemporary state-of-the art working environment and commitment to personal and career development. With an excellent support team in place, you’ll be able to concentrate on what you do best in a friendly and supportive practice has moved to our brand new 42,000 sq ft state-of-the-art facilities

Southfields Veterinary Specialists is currently recruiting for a Part Time Credit Controller that reports to the Finance Manager to assist in the day to day running of our busy referral centre.

You must be able to work as a team as well as independently supporting our clients, patients, and clinical teams in our busy practice. This is a rewarding and challenging role that will require teamwork and dedication.

Key roles include:

  • Generating and sending customer invoices
  • Proactively chasing debts to ensure settlement of accounts in a timely manner
  • Collection of overdue debts by telephone, email, and letter
  • Production of monthly financial accounts
  • Handle and resolve customer queries and disputes over invoices in a quick and timely manner
  • Liaising with debt collection services
  • Calling insurance companies if required to resolve an outstanding claim
  • Reconciliation of insurance and clients BAC payments along with cheque payments received
  • Face to face discussions with clients
  • Assisting in the day to day running of emails for the finance department
  • Hours Monday to Friday 10 am to 2 pm, Immediate start


Opportunities for career development

This is an exciting time to join Southfields as we have now moved to our new state-of-the-art purpose-built referral centre in 2022. Joining the support team will allow you to work within an exceptional team – ensuring our patients receive the best possible care.


What kind of person you need to be

  • Experience in credit control is welcome but not essential as full training will be provided
  • Be highly organised and able to prioritise along with problem solving skills
  • Excellent communication skills including difficult conversations
  • Experience of working under pressure
  • Posses sound decision making skill and ability to work under own initiative
  • Have a professional, polite, assertive telephone manner


Specific experiences / qualifications / status / citizenship requirements

You must fulfil the following requirements:

  • Have an excellent command of written and spoken English
  • Maintain a professional and caring approach in all aspects of your work
  • Provide evidence of your Right to Work in the UK.

Why Southfields?

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.


What's on Offer?

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone. For more information, click here.

25 days holiday + bank holidays on a pro-rata basis *
Additional paid day off to celebrate your birthday
Enhanced equal family leave
Enhanced sickness policy

RCVS & VDS fees paid
CPD allowance
Extensive learning and development programmes
Progression opportunities
Staff discount schemes
Discounts with PetPlan

Recruitment reward scheme
Wellness package, including;

  • Employee Assistance Programme (EAP)
  • Gym membership discount
  • Cycle2Work scheme
  • Eye care vouchers
  • Flu vaccine voucher

*Pro-rata for part-time associates

Excellent location – only 30 minutes by train from central London, within easy reach of the beautiful Essex countryside and extremely well located for international travel links by air and train

Application Form

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