Lead Patient
Co-ordinator


Job Description

Job Type: Full time, Permanent

Hours: 40 hrs. per week

Salary: Up to £32,000 per annum (dependent upon experience)

Southfields is the new name in referral services. It’s a very exciting time to join a forward-thinking and highly motivated team that has the support of the Linnaeus Group, providing significant investment in providing new innovative services, a contemporary state-of-the art working environment and commitment to personal and career development. With an excellent support team in place, you’ll be able to concentrate on what you do best in a friendly and supportive practice as we have moved to our brand new 42,000 sq. ft state-of-the-art facilities.

The Lead Patient Co-ordinator will be responsible for the efficient through put of cases across all departments of the practice. Working closely with the clinicians, nursing team and leadership team you will be responsible for overseeing the scheduling of the day, to include timely management of emergencies and prevention of delays. You will work closely and collaboratively with the Head of Nursing Services (HONS), other Senior Nurses and Leads across the Practice to ensure the effective delivery of outstanding patient care.

You will work enthusiastically with the nursing team to help maintain a happy and effective working environment, whilst ensuring practice and group polices are always adhered to.

This role requires strong, inclusive, decisive leadership, clear communication and the ability to inspire and motivate the team in order to deliver the Linnaeus nursing strategy and achieve the practice’s goals. The position will include providing performance reviews, training and co-ordination for all relevant associates working within your team.


Opportunities for career development

This is an exciting role will allow you to build upon your existing leadership skills with the support of the Head of Nursing Services and the Linnaeus Central Professional Development Team.

You will liaise with the Head of Nursing Services to identify recruitment needs within your department and take an active role in the recruitment selection process.

You will be actively encouraged to utilise and contribute to a large a varied range of industry-leading clinical and non-clinical CPD, available via our Central Professional Development Team.


What kind of person you need to be

You will need to be a highly motivated self-starter able to demonstrate leadership qualities to co-ordinate, support and motivate our busy hospital by prioritising, problem-solving and delegating effectively. 

You will have experience of, and a passion for, mentoring and training colleagues and be able to demonstrate excellent organisational skills to assist in managing conflicting priorities.  

As a member of our senior nursing team, your desire to provide the best clinical service to our patients will allow you to demonstrate a proactive approach to developing and shaping a growing hospital.


Specific experiences / qualifications / status / citizenship requirements

  • Right to Work in the UK
  • Registered Veterinary Nurse (RVN) registrationwith a minimum of 3-years post-registration experience
  • Have an excellent command of written and spoken English
  • Leadership/training experience
  • Maintain a professional and caring approach in all aspects of your work

Why Southfields?

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success, and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

We would love to hear from you, please contact Anna Smith at [email protected] if you have any questions about the role or to apply, please complete the application form below.


What's on Offer?

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone. For more information, click here.

  • 25 days holiday + bank holidays on a pro-rata basis *
  • Additional paid day off to celebrate your birthday
  • Enhanced equal family leave
  • Enhanced sickness policy
  • RCVS & VDS fees paid
  • CPD allowance
  • Extensive learning and development programmes
  • Progression opportunities
  • Staff discount schemes
  • Discounts with PetPlan
  • Recruitment reward scheme
  • Wellness package, including.
  • Employee Assistance Programme (EAP)
  • Gym membership discount
  • Cycle2Work scheme
  • Eye care vouchers
  • Flu vaccine voucher

*Pro-rata for part-time associates

Excellent location – only 30 minutes by train from central London, within easy reach of the beautiful Essex countryside and extremely well located for international travel links by air and train

Application Form

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