Below you will find information about our payment policies and how we can help with pet insurance claims.

If you need further information or have any questions, please contact our Client Care team on 01268 564664.

Consultation fees

At your initial consultation, we will give you an estimate of further costs, to help you make an informed decision about the next stage. Should you wish to see full details of our consultation fees just ask reception.

Payments and part payments

We ask that you sign your registration and consent forms prior to any treatment commencing. Our receptionists will be happy to assist you if you have a query and you can ask for the current status of your bill at any time. We reserve the right to request part payments during extended stays and may ask for a part payment of the estimated costs on admission.

Pet Insurance

If you have pet insurance, we will help with advice on processing your claim although insurance companies are not obliged to speak to or pay us, only the policy holder. Please make sure to read your policy information fully before coming for an appointment.

Should you be worried about the cost of referral but have adequate insurance cover, please call and speak to one of our administrative staff about the possibility of doing a direct claim. We will need to pre-authorise treatment so a direct claim authorisation may take several days to confirm. This must be arranged before any treatment goes ahead; we are not allowed to authorise a direct claim once treatment has commenced.

It is important that you are aware that if we have agreed to make a direct claim, you are responsible for any outstanding costs if your insurance company declines payment or makes any deductions.

Some insurance companies require pre-authorisation prior to treatment whether you make a direct claim or not.

Click here to download our Guide to Pet Insurance leaflet.

Payment options

We accept payment through major credit/debit cards, and cash.

Please note we do not accept personal cheques, Solo or Diners Club cards.