Client Care TEAM

Our Client Care team is here to help our pet owners and referring vets through every step of the referral process; ensuring that you know what’s happening and taking care of your comfort and any questions you may have at any time while you are with us.

Grace Surridge

Client Care Manager

Registered veterinary receptionist
Bronze, Silver and Gold BVRA awards

Grace describes herself as a sociable individual, who enjoys travelling and exploring different parts of the world.

Since leaving school Grace has worked in a small local pub both behind the bar and in the kitchen, which she loved. She also loves cooking and baking.

Grace joined the animal care industry in February 2021 and fell in love with helping people and their animals. She is keen to progress within the industry and feels Southfields is going to be the perfect place for her!

Shannon Fraser

Client Care Assistant

After leaving school, Shannon studied and qualified as a beauty therapist, completing her levels 1 and 2 at South Essex Beauty Academy College. She then went on to Debut Academy to complete her level 3 beauty therapist apprenticeship.

Shannon has always had an interest in client care and loves meeting new people and learning new skills.

In her spare time, Shannon likes to catch up and socialise with friends and family. She also enjoys baking and catching up with films and watching TV series. She also loves spending time with her fur babies Lilly and Simba.

Rebecca Grimbly

Client Care Assistant

BA Hons First Degree

Rebecca joined Southfields in September 2022 having worked at H&M, originally as a sales advisor and progressing to department Manager.
In her spare time Rebecca likes to go to the gym, socialise with friends and spending time with her family especially her Son.
Rebecca has always liked working in customer service and loves working with Animals.

Bethany Hagger

Client Care Assistant

NCFE Level 2 Diploma in Customer Service

Beth has worked as a veterinary receptionist in a first opinion practice since 2016. After completing a Level 2 Customer Service apprenticeship in her first year, Beth never looked back! She enjoys photography in her spare time, as well as meeting up with BMW Car Clubs.

Jessica Hall

Client Experience Lead Role

Before joining our team, Jessica qualified as a hairdresser and worked in a salon after leaving school. She left the salon in 2013 and worked as a self-employed hairdresser, whilst also working in a supermarket. She now works full time as our Early Receptionist.

Jessica lives at home with her family’s 9 Spaniels and 1 cat. She is the younger sister of our Operations Assistant, Sarah and daughter of our Saturday Receptionist, Susan.

Maisy Hollings

Senior Client Referrals Coordinator

Level 2 Business Administration Diploma

After school Maisy worked for social services doing administration, before moving onto accounts for two years and then joining Southfields. In her spare time Maisy likes to go for walks and spend time with her family. She also likes spending time with her cats!

Emily Johnson

Client Care Assistant

OCNLR Level 3 in Canine Hydrotherapy

Prior to joining Southfields Emily worked as a Hydrotherapist for three years, where she helped rehabilitate dogs and cats.

Emily has always had a passion for animals from a very young age. What encouraged her to look in the direction of animal care was linked to the experience of her own dog who suffered spinal issues and required two spinal operations, the last one being performed here at Southfields.

In her spare time Emily enjoys spending time with her family, friends and her 14-year-old Cockapoo Teddy

Stacey Kendall

Client Care Assistant

Prior to joining the team at Southfields, Stacey worked at Fitness First as a Sales Manager and a Member’s Service Manager. She worked for the company for almost 10 years and obtained a Personal Training qualification.

Stacey is very family orientated and loves spending any spare time she has with her family, especially her daughter.

Rebecca Middleditch

Client Care Assistant

Before joining the team, Bec worked in the care industry for 10 years specialising in dementia care.
She has a passion for the outdoors and taking her naughty one year old cocker spaniel on long walks.
Since she was very young, Bec always had a passion for animals so feels being part of the Southfields team is the perfect place for her to be.

Chloe Stammers

Client Care Assistant

BTEC Childcare Level 2 and BTEC Health and Social care level 3

Chloe describes herself as a family orientated, compassionate and friendly person who loves spending time with her partner and their three fur babies, Jasper, Luna and Toffee.
In her spare time, Chloe enjoys going camping with her partner and their dog and she also loves to go on coastal walks.
Chloe is also a massive Harry Potter fan, she enjoys watching the films and reading the books.

When Chloe left school in 2013, she started studying BTEC Childcare at Seevic college. When Chloe finished studying Childcare, she started her studies in BTEC Health and Social care. In 2021, Chloe also qualified in Manicures and soak off gel Manicures and started her own part time business doing so.

Chloe previously worked as a Cashier for Morrisons before moving on to work as an Administration assistant in 2017 and worked within Administration for 6 years.

Chloe has a passion for animals and loves to help them in any way she can. Chloe also loves meeting and talking to new people and learning new skills.

Amanda Wing

Client Care Assistant

Bronze Level BVRA

Amanda worked in a local Primary Care veterinary practice since 2019 and joined Southfields as a Client Care Assistant in March 2023. She has always had a love for animals but this job role made her realise how much she enjoy spending time helping both owners and their pets.

In her spare time Amanda loves to spend time with her husband and two sons. Loves taking countryside walks and being a weekend football mum