Telephone Consultations

Veterinary consultations from the comfort of your own home

Southfields is pleased to offer remote telephone consultations for referral appointments with our Neurology, Internal Medicine, Medical Oncology and Surgery teams. Our remote consultation service enables our teams to assist clients when we are not able to provide face-to-face consultations.

During a remote telephone consultation, our clinicians can:

  • Review clinical history supplied by the referring vet
  • Provide interpretations of diagnostics
  • Discuss your case, make recommendations and provide estimates.

Following the remote consultation, an in-person follow-on consultation would be required prior to admittance, procedures, treatments, medications or prescriptions.


Benefits of a remote telephone consultation:

  • Consultations from the comfort of your own home
  • Appointments lasting up to 45 minutes
  • A calmer experience for anxious pets
  • Limits the need for travel.
A woman sits on her chair in the living room of her home on the telephone. On the back of her chair her pet dog is relaxing.


Royal College of Veterinary Surgeons (RCVS) Guidance
Vets work under professional guidance from the RCVS and the Medicines Act; this restricts what can be carried out remotely to diagnose and treat your pet when they are unwell.


To find out more or book a remote consultation contact our team on 01268 564664.

Remote Telephone Consultation Service Terms and Conditions

  • Depending on the individual circumstance of any request – the final decision to conduct a remote consultation will be made by the Hospital.
  • The Remote Telephone Consultation Service can only be booked once our expert team agree it is appropriate to do so. In the first instance you must call the Hospital, where the options available will be discussed with you. Any agreed remote consultation must be pre-booked and is subject to availability.
  • Fees will be discussed at the time of enquiry. Payment will be taken prior to the remote consultation appointment with receipts sent via email or post. Payment for further consultations, treatments or medication will be taken as necessary at that time.
  • Advice and recommendations are made based upon the clinical history from the referring vet and information obtained from the owner at the time of the remote consultation.
  • The Hospital cannot take responsibility for the quality or interpretation of physical examinations, imaging, etc. received from external sources or provided by the owner.
  • A chargeable in-person follow-on appointment (including a clinical examination) will be required to confirm the patient’s individual treatment plan ahead of admittance to the Hospital, commencement of any procedures or treatments, or prescription of any medication.
  • Use of this Remote Telephone Consultation Service will be subject to our privacy policy.
  • In addition, our standard terms and conditions will apply.