Reception Skills
in Practice

Event Overview

10:00 – 10:15 – Registration & Welcome Refreshments

10:15 – 10:25 – Welcome to Southfields: Our Services & Partnership with Primary Care

10:30 – 10:50 – Growing a Career in Client Care: A Real-World Journey & Understanding the Referral Pathway: How We Support Your Teams

Speakers: Grace Surridge & Amanda Wing

Personal progression stories, How the referral patient journey works, how client care and finance support patients and referring practices. Communication and Collaboration, how primary care and Southfields can enhance the client experience together/ Why insurance is important at the referral level.

10:50-11:20 – Many Pets talk

11:20 – 11:45 – Morning Tours & Networking

• BVRA & Many Pets stand, CT stand career pathways and training, Appreciation board

11:45 – 12:30 The Power of Client Care: Insights from the BVRA

Speakers: BVRA Team

• National CCT survey findings the evolving role of client care, how managers can support and develop CCT, Courses and pathways available.

12:30 – 13:15 – Lunch (45 minutes) Afternoon Tea

13:15 – 14:00 – Rabbit Emergencies: A Practical Guide for Reception Teams

Speaker: Dominique Byron-Chance (Exotics Vet)

• Common rabbit emergencies
• What reception teams may hear on the phone
• When to refer
• How to support owners confidently

14:00 – 14:30 Celebrating Client Care: Stories, Achievements & Appreciation

Speakers: SFVS CCT team

• Sharing the Southfields CCT Appreciation,highlighting what you love and are proud of
• Ideas for celebrating teams, CCT members reflect on delegate ideas.

 

Event Schedule

The event will begin at 10:00 and should last approximately 4 hours 30 minutes.

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